Refund Policy

Last Updated: 1 April 2026

We stand behind our service quality and offer transparent refund policies for our event catering orders and tiffin subscription plans.

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Event Catering & Single Order Refunds

For one-time event catering orders, refund amounts are based on when you cancel relative to your scheduled delivery/event date.

Cancelled 2+ Days Before

80%

Refunded

20% service charge deducted

Before delivery/event date

Cancelled 1 Day Before

50%

Refunded

50% service charge deducted

Before delivery/event date

Cancelled Same Day

0%

Refunded

100% amount deducted

On delivery/event date

Subscription Plan Refunds

Our tiffin service subscription plans have specific refund terms based on when you cancel relative to your payment date.

Cancelled Within 5 Days

75%

Refunded

25% service charge deducted

From transaction date

Cancelled After 5 Days

0%

Refunded

100% amount forfeited

No refund available

Important Subscription Refund Details

Transaction Date

The 5-day window is calculated from your payment confirmation date, not the subscription start date

Refund Calculation

A flat 25% service charge applies to all eligible cancellations within 5 days, regardless of usage

Used Days Impact

Partial consumption of your subscription does not affect the refund percentage during the 5-day window

Processing Time

Approved subscription refunds are processed within 5–7 business days to your original payment method

General Refund Eligibility

The following conditions apply to both event catering orders and subscription plans, in addition to the time-based refund tiers mentioned above.

Eligible for Refund

  • Duplicate or Accidental Orders

    If you accidentally placed a duplicate order

  • Menu Deviation

    Significant menu items unavailable from confirmed order

  • Service Not Delivered

    Order not delivered on the promised date/time

  • Unacceptable Quality

    Food quality or safety concerns upon delivery

Non-Refundable Situations

  • Delivery Charges

    Delivery fees are non-refundable once order is placed

  • Change of Mind

    Cancellations within our exclusion window are non-refundable

  • Partially Consumed Orders

    If food has been partially consumed, refunds are not available

How Our Refund Process Works

Step 1: Submit Refund Request

Submit your refund request within the applicable timeframe (5 days for subscriptions, 48 hours for event orders) for timely processing

Step 2: Provide Details

Include your order ID or subscription ID and the reason for requesting a refund in your submission

Step 3: Review & Verification

Our team reviews your request and verifies eligibility within 2–3 business days

Step 4: Refund Processing

Approved refunds are credited to your original payment method within 5–7 business days

Policy Changes Notice

  • Dear Hunger reserves the right to modify, update, or revise this policy at any time without prior notice.
  • Notification of changes via email, SMS, or any other channel is at the sole discretion of the management team and is not guaranteed.
  • It is your responsibility to review this page periodically. Continued use of our services constitutes acceptance of the updated policy.

Questions or Disputes?

If you have any questions about our refund policy or need to dispute a refund decision, we're here to help.

Contact our support team or call us at +91 9689762952

We're committed to resolving issues fairly and transparently.